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Request Products and Services from 1,000s of Sellers at the price you want to pay!
Request Products and Services from 1,000s of Sellers at the price you want to pay!
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Still need help? Let a Galoo Guru help you! Click HERE to contact us. General Questions
What can Galoo do for me?
At Galoo it’s all about you – and the things that make you go “Oooh!” We match Buyers and Sellers in a worldwide marketplace that lets you make great deals on all kinds of products and services. Click HERE to browse the Galoo database.
How do I set up a Galoo account?
Want to start saving or receive buyers? Click HERE to set up a Galoo account then to buy fill out the Galoo buy section or do you want to list products and services? Fill out the Galoo sell section. Or you can fill out both and be able to buy and sell.
What will a registered user account cost me?
Registration is HERE and easy with our safe, secure and reliable servers. Set up your account in less than 1 minute. Your information remains confidential until you’re ready to make a deal.
How much does Galoo charge?
If you want to buy, there is no charge to you. If you want to sell, Galoo’s charges a small commission fee upon completion of the transaction
How does “invite a friend” or “invite a seller” work?
When you are making a deal, you want the best deal. The more you buy, the more a Seller is likely to lower his price. SO invite your friends to buy with you. Each person will be charged separately, so you do not have any responsibility. Our social friend page let’s you discuss with your friends. OR Maybe you want to include a certain Seller or a merchant in the deal. You would like to give them an opportunity to see what you are requesting, just enter the sellers email address and telephone number, and Galoo will do the rest.
What is phone verification and why do I need it?
To ensure your safety and to eliminate fraud, we’ve implemented an automated telephone verification system. The telephone verification system is optional. It tells people buyers and sellers that you are legitimate. The cost is just one euro. Add telephone verification to your account Telephone Verification is the easiest and most powerful way to stop online fraud. Telephone Verification verifies users in real-time using their phone—the simplest and most widely deployed technology available. Verifying a user's telephone number takes only a few seconds: User enters their telephone number on a website TeleSign immediately sends an automated voice call or SMS to the user with a one-time PIN code User enters this one-time PIN code onto the website User is verified Traditional methods of verifying online users, such as CAPTCHA and email verification, are no longer effective at stopping spammers and fraudsters. The challenge for today’s global websites is to successfully block fraud while minimizing friction for legitimate users.
IS SMS Verification different from Telephone Verification?
Verification voice calls and SMS work in essentially the same way — you want to verify a user, so we send a temporary PIN code to the user’s phone to authenticate them. The main difference between the technologies are: SMS messages can only be delivered to mobile phones; voice calls can be delivered to all phone types. Both voice and SMS messages can be sent to any country in any language. Historically, when given the option, about 40 percent of users choose to receive their PIN code via SMS (with the other 60 percent electing to receive a voice call.) We can deliver text messages to any country in the world and in any language. Messages containing non-Latin characters (Greek, Japanese, Russian, etc.) will be converted to Unicode before being sent.
Can I browse the Galoo database without a Buyer or Seller account?
Search Galoo ‘til your heart’s content – with or without a Galoo account to see price comparison on products and services. To make a deal or connect with other users, you will have to set up an account.
Once I’ve set up an account, can I change my username?
Change your Galoo username and password as often as you like. Simply log in to your account and change your user preferences or settings.
My account is suspended or closed – what happened?
Galoo only suspends or closes accounts for which we detect unusual activity. Click HERE to contact a Galoo Guru and we’ll help you troubleshoot the problem
Can I cancel my Galoo.com account at any time?
With the freedom to buy, sell, barter and save your way to great deals we also give you the freedom to cancel your account at any time. While we’d miss you, all you need to do is log in to your account and change your user preferences or settings
Buying Questions
How long do I have to accept offers from Sellers?
As a Galoo Buyer, you decide how long you’d like to receive offers from Galoo Sellers which match your requests (ex: an hour, a day or a week). Post a request and relax as we connect you with Sellers offering the lowest and best prices anywhere.
How much should I offer to pay for an item or service?
Galoo Sellers list their products and services at low, low prices. If that’s not good enough, invite Sellers to “Beat the Advertised Price” and negotiate your own deal. While we don’t guarantee matching offers, we guarantee you’ll have fun getting everything you want and the need at lower than average prices.
Can I accept offers from more than one Seller at a time?
You can accept as many offers as you like. You can also invite Sellers to respond to your request for a great deal. You can even invite your favorite merchants from outside of Galoo to get in on the action by registering and responding to your requests.
What products & services can I buy in the Galoo marketplace?
At Galoo.com if you can imagine it you can purchase it! Our Sellers come from all corners of the globe and take pride in posting products and services it’s hard to find elsewhere.
I refused an offer but now I want to accept it. Will Galoo let me do that?
We suggest that you log in to your Galoo account. Initiate a discussion with the Seller who made you that offer. Ask if they’re willing to negotiate a deal based on their previous offer.
What if I don’t want to do business with the Seller offering the lowest price?
Galoo.com brings Buyers and Sellers together to help you both make great deals. The Seller offering the lowest price always gets the deal. Manage incoming offers by customizing your requests so that only Sellers who meet your requirements for user rating, geographic location, etc., can post offers.
How are Galoo’s “Buy Now” & “Beat the Advertised Price” features different from one another?
The “Buy Now” feature at Galoo lets you buy anything you want at already low, low advertised prices. Use “Beat the Advertised Price” to create a bidding war and drive prices down even more. This is what we call “reverse buying” – where you set the price and Sellers compete to meet it.
Is there a limit to the number of requests I can post simultaneously?
As a Galoo registered Buyer, you can post as many requests as you like at any time you like.
How can Galoo help me find the product or service I want to buy?
You can search our database for the products and services you want and need at any time of day. Our worldwide network of Sellers lets you find just about anything you want and need. Search by item or service category, geographic location and more. Customizing your search lets you find suppliers quickly. If what you want isn’t listed, invite an outside vendor to join Galoo.com and offer it to you!
How much will I be charged for shipping & handling (S/H)?
Nothing – nada, zip, zero. At Galoo shipping, handling and logistics are the Seller’s responsibility.
Can I invite certain Galoo Sellers to make me an offer?
We encourage you to invite your favorite or other highly rated Sellers to respond to your requests for a great deal. At Galoo that’s how great relationships and great deals are made!
Can I modify a request after offers start coming in?
As long as the period for which you’re accepting offers is still active, you can modify your request. Sellers will receive an alert which notifies them of the changes. We don’t encourage this practice, but we know that sometimes these things happen.
Can I ask Sellers questions before closing the sale?
You should always ask questions of Sellers if you’re unclear or uncertain about their terms (ex: item condition, terms of sale, delivery time, etc.).
Do I need to present coupons to Galoo Sellers?
There are NO coupons to present at Galoo.com – just great products and services at great prices!
How do I cancel or delete my request?
Log in to your account, pull up your request and click “cancel”. We’ll ask you to briefly explain the reason for the change. Sellers will receive an alert which notifies them of the cancellation.
How & when do I pay for my order?
With “Buy Now” at Galoo your payment is processed immediately. With “Beat the Advertised Price”, you pay for your order after the Seller with the lowest price has been identified. Protect your purchasing dollars and privacy by using our third-party escrow service. Other payment methods may be available at check out (see Seller’s terms).
How do I “Save Big, Do Good”?
When you check out, a handy calculator tallies up your savings. You can then donate a portion of those savings to charity. Simply select that charity from a drop-down list of Galoo Charitable Partners. Then choose your donation amount. It’s our way of helping you make the world a better place for everyone! Click HERE to learn more.
Selling Questions
What products & services will Galoo let me sell?
At Galoo.com if you can imagine it you can sell it! Our Buyers come from all corners of the globe looking for products and services it’s hard to find elsewhere.
Do I have to list items for sale one-by-one?
Since a variety of Buyers visit Galoo looking for products and services, we ask that you list items one-by-one. Our intuitive drop-down menus and search categories make that easy to do.
How do I submit an offer and how do I price my products &/or services?
Log in to your Galoo Seller account to review matching Buyer requests or search requests by product or service type. Price your goods however you see fit, but keep in mind that during “Beat the Advertised Price” negotiations the Seller with the lowest price wins the sale.
What happens after a Galoo Buyer accepts my offer?
Once a Buyer accepts your offer, we’ll send you their contact information. To protect your products, services and privacy we suggest that you use our third-party escrow service to close the sale – unless you’ve list another payment method in your terms.
Can I fulfill requests from more than one Buyer at a time?
As a Galoo registered Seller, you can fulfill as many Buyer requests as you like at any time you like.
What if I don’t want to do business with a particular Buyer?
Galoo.com brings Buyers and Sellers together to help you both make great deals. Manage incoming requests by customizing your Seller listings so that only Buyers who meet your criteria for user rating, location, etc., can accept your offers.
How long do I have to submit lowest fixed price offers to Buyers?
The deadline for submitting offers varies and is set by the requesting Buyer.
A Buyer refused my initial offer but now wants to accept it. Will Galoo let me do that?
At Galoo you can make a deal any time you want to.
How are Galoo’s “Buy Now” & “Beat the Advertised Price” features different from one another?
The “Buy Now” feature at Galoo lets Buyers purchase goods at your already advertised list price. “Beat the Advertised Price” lets Sellers request goods and services at below list price, with the Seller offering the lowest price winning the sale.
Can I offer to “Beat the Advertised Price” at Galoo & still adhere to Minimum Advertised Price policies?
At Galoo.com you’re free from the constraints of traditional Minimum Advertised Price policies. Sell your goods at whatever price sounds good to you.
Is there a limit to the number of requests I can respond to simultaneously?
As a Galoo registered Seller, you can respond to as many requests as you like at any time you like.
How can Galoo help me sell my products or services to other users?
Buyers worldwide are directed to your product and service listings when they search for what it is you have to offer. List your wares by item or service category, geographic location and more. By customizing your listings, Buyers will find you more quickly. We also let you invite others to join Galoo so they can buy goods and services from you.
How much should I charge for shipping & handling (S/H)?
S/H and other logistics are the sole responsibility of the Seller (you) – not dictated by Galoo.
Can I invite certain Galoo Buyers to visit my listings?
We encourage you to invite your favorite or other highly rated Buyers to view your listings as long as they match the Buyer’s needs. At Galoo that’s how great relationships and great deals are made!
Can I modify an item description once Buyer requests have come in?
As long as the sale is not yet complete, you can modify your item description. Potential Buyers will receive an alert which notifies them of any changes. We don’t encourage this practice, but sometimes these things happen.
Can I ask Buyers questions before closing the sale?
You should always ask questions of Buyers if you’re unclear or uncertain about their terms (ex: item condition, terms of sale, delivery time, etc.).
Should I accept coupons from Galoo Buyers?1
There are NO coupons to process at Galoo.com – just great products and services at great prices! As a Seller, you’re not obligated or encouraged to accept coupons.
How do I cancel or delete listings?
Log in to your account, pull up your listing(s) and click “delete”. We’ll ask you to briefly explain the reason for the change. Interested buyers will receive an alert which notifies them of the cancellation.
How & when will I receive payment?
With “Buy Now” at Galoo payments are processed immediately. With “Beat the Advertised Price”, Buyers are billed for orders after the Seller with the lowest price has been identified. Protect your products, services and privacy by using our third-party escrow service to process payments. Any other payment terms must be clearly outlined in your listings.
Escrow and disputes Questions
How does the Galoo.com third party escrow service work?
Our third party escrow service offers Buyers and Sellers privacy, protection and peace of mind as a platform through which funds are exchanged and sales are processed. It’s recommended that you use this service each time you close a deal at Galoo.
Does Galoo participate in Buyer & Seller disputes?
Galoo only participates in Buyer and Seller disputes when reaching a resolution is otherwise impossible. If you have done all you can to reach a mutually acceptable agreement and are still unhappy, click HERE to contact us.
How much does it cost to use Transpact and how do we pay?
We have a fixed fee for transactions, which is normally split between buyer and seller costing you only £2.99 each for GB Pound transactions and only €3.49 each for Euro transactions. (See Fees & Costs for more details).
Can I pay by credit card?
.No, payment from your bank account acts as your 'virtual handshake' that you agree to the conditions of the transaction. Our service is set up to make immediate payments directly between bank accounts using the convenient, quick and free FPS system for GB Pounds or the SEPA protocol for Euro payments.
As the buyer, do I have to pay the seller and Transpact separately?
No. You make one payment to cover your purchase and the Transpact fee.
I am the seller - why must I pay a fee ?
Your payment of our fee by bank transfer is part of your ‘virtual handshake’ that you agree to the conditions of the transaction you have agreed with the buyer. If the buyer agrees to pay the whole fee, you will indeed pay no fee.
Can Transpact take money out of my bank account ?
No. Only you can take money out of your bank account. When you wish to pay money to Transpact's Client Account, you (and only you) instruct your bank in the same way that you would make any other payment from your bank account.
Does Transpact affect my legal rights in a Transaction ?
Transpact protects you and does not lessen your legal rights in a Transaction. Since Transpact only involves payment for a Transaction, you have every remedy in law after having used Transpact, just as if you had used another payment method. Even if you use the Transpact dispute process to resolve payment of the Transaction amount and your chosen referee makes a binding ruling on who receives payment, you still have every right in law including use of the courts, that you would have had had you used another payment method. If you wish, you and the other party to your Transaction can agree in advance to settle any dispute concerning the Transaction (and not just payment of the Transaction Amount) by using the Transpact dispute process. If you do so, then depending on what you decide in advance, a referee's decision may then be final, although this is outside the scope of Transpact.
Can Transpact be used to pay for online auctions?
Transpact is suitable for any transaction involving payment of money, and so can also be used for payment following online auctions. With its referee system to resolve disputes, Transpact may work out more cost effective .If you are a seller tired of paying payment fees, you can now split the fee with the buyer or even pass it on to the buyer entirely.
How do I know I can trust you with my money?
Transpact is registered with the FSA and Her Majesty's Revenue & Customs (HMRC) and exists in order to protect and safeguard YOUR money, and we have set up safeguards and security systems using securely encrypted web channels and only UK Government guaranteed bank accounts. Because Transpact is a completely new payment system, we have had to wait for new regulatory standards to satisfy it commencing on 1 November 2009 - The Payment Services Regulations 2009 - we are actually setting new standards in payment protection.
From which countries can I use Transpact ?
You can use Transpact if you have a bank account in any EU country. If you don't have a bank account in the EU, but have a bank account in Argentina, Australia, Brazil, Canada, Hong Kong, Japan, Mexico, New Zealand, Norway, Singapore, Switzerland or the United States then you can use Transpact, although surcharges may apply - please contact Transpact to be notified of these surcharges on a case by case basis.
In which currencies can I use Transpact ?
You can use Transpact in GB Pounds, Euros, US Dollars, Hong Kong Dollars, Canadian Dollars or Australian Dollars. Our standard transactions take place in Euros and GB Pounds and US Dollars. For transaction which are denominated neither in other currencies, surcharges apply - please contact Transpact to be notified of these surcharges on a case by case basis.
I am not a UK / EU citizen. Am I protected ?
The UK and EU laws and regulations which govern our services do not only protect UK and EU citizens. So although you may not be protected by your local laws since we are outside their juristiction, you should be protected by UK and EU law. See the Financial Ombusdman and the FSCS websites, for example, for details of how you can use these services to ensure that you are protected.
Why are US Dollar transactions so much more expensive than Euro and Pound transactions ?
Both the EU and the UK have modern banking payment systems that allow money to be transferred between bank accounts almost immediately, at little or no cost. The US has a banking system that seems more reminiscent of the 1890's and telegraph operation than the 2010's and the internet. Unlike the EU and the UK, there is currently no easy way of sending US dollars irrevocably between two bank accounts at little cost, even in the internet age. Hopefully, one day soon the US can get its house in order, and charges can be brought down to EU and UK levels. Please note that Transpact's USD charges include the cost of our wiring money anywhere (legal) in the world.
What is FPS ?
FPS stands for the Faster Payment Service, a new service introduced in June 2008 by most UK banks to speed up internet and telephone banking payments. Payments under £10,000 between two FPS accounts happen within a few seconds to a few hours, and the money arrives fully cleared in the receiving bank account, allowing you to withdraw it immediately.
How long will it take to receive the money, once payment is agreed?
For GB Pounds - As long as your bank account is FPS enabled, you should normally receive the money within minutes of the other party (or the referee) authorizing payment to you through Transpact. There is a limit for FPS payments of a maximum amount of £10,000 per day, so if your payment is for more than £10,000 you have the option of either spreading payment over a number of days (first payment normally to arrive within minutes as above) or making special arrangement for a same day transfer (fee applies). For Euros - We pay using the SEPA payment protocol, which dictates that the money arrives cleared in your bank account within one to three business days (reducing to just one day from end 2011). There is a maximum outgoing amount of EUR 50,000 per SEPA payment per day. Other currencies use wire transfer to send money, and rely on its timescales.
For what transactions can I use Transpact?
You can use Transpact for any transaction that involves payment of money. There are a multitude of uses, and we expect new services to spring up on the internet which were not possible before Transpact.
Can I increase the Transaction Amount for a Transaction already underway on Transpact ?
Yes, as long as the transaction terms you have set and agreed make sense and give direction how to treat the additional transaction amount (otherwise you may find you have money orphaned in Transpact, with the referee having no direction who to transmit this additional money to and both sides claiming it). If the transaction terms do not satisfactorily allow for additional money to be added, then don't worry, just create a new transaction, and in the new transaction terms make it clear that this new transaction relates to and is connected to the first transaction.
Are the conditions I agree with the other party on Transpact important ?
Yes, the conditions are crucial. These determine whether or not payment should be made and to whom, and will guide the referee’s decision should a dispute arise. So every word of the conditions is important and, since words are sometimes open to different interpretations, you will need to word the conditions carefully so that the referee is clear what has been agreed. You will find recommended conditions on our site which have been drafted by our lawyers for some types of transactions.
I am using Transpact to pay for a transaction. Can I be scammed ?
If your conditions state or imply that payment will be made to the other party on a certain event and that event occurs, then payment will be made. So, for example, if you agree to buy worthless or low value shares for a high price, and agree to place payment in Transpact until you receive a share certificate, then you are quite capable of receiving a worthless share certificate at very high cost. In such a case, if you chose the Transpact consumer protection clause option, you may possibly still be protected before you authorise payment to the other party at the end of the Transpact process. But once you authorise payment and the money is paid, then Transpact offers no further protection. So ensure that your conditions protect you in all eventualities, and the conditions do not force you to release payment until your safety has been assured.
The other party insists I use their nominated referee. Should I use them?
If you are uncomfortable with the choice of referee, do not go ahead. Should you come to a dispute, the nominated referee has to act fairly and impartially according to the Arbitration Act 1996. If you felt that the referee had not acted fairly, the onus would be on you to prove that the referee had in fact not acted impartially within reasonable bounds and you might find this very difficult. So you should only enter a transaction on Transpact if you have satisfied yourself that the referee chosen by the other party will conduct any necessary arbitration fairly and evenly and without bias.
What about Returns, Refunds and Exchanges?
Returns, refunds and exchanges are NOT guaranteed at Galoo. Read listing descriptions carefully before making any purchase. If you have questions, contact the Seller whose terms of sale must be outlined in each listing and/or in the Seller’s profile. It is useful to review prior Buyer and Seller ratings at Galoo before you agree to do business.
When is it appropriate to file a complaint against another Galoo user?
If the Buyer or Seller you’re doing business with does NOT respond to questions or complaints within a 48 hour period, click HERE to contact us. We’ll do our best to contact them and get clarification.
Privacy Questions
Can other Galoo users see my contact information?
Until you’re truly ready to make a deal your contact information remains confidential. This allows you to screen offers, review Buyer and Seller ratings and make informed decisions in complete privacy. Once you’re ready to make a purchase or close a sale, we put you in contact with your Buyer or Seller of choice.
Should I share my personal information with other Galoo users?
We do NOT encourage Galoo users to post personal or other identifying information in their Buyer or Seller profiles. By exchanging your contact information only at critical junctures in a negotiation or sale, we protect you from unwanted, unsolicited and unsuitable Buyer and Seller pairings.
What kind of information should I provide during negotiations?
Whether you’re searching for products or services or posting them in our database, only provide information relevant to the sale. This can include geographic location, thorough descriptions of your needs or sale items, terms of sale and the “Buy Now” list price or your “Beat the Advertised Price” offer.
Ratings Questions
How does rating other Galoo users benefit me?
Ratings offer a glimpse at the person you plan to do business with. At Galoo we want you to make informed decisions while you browse and shop our worldwide marketplace. Ratings help you do that.
Is the rating process easy?
The Galoo rating process is simple and seamless. At the end of each sale, you can instantly rate your Buyer or Seller in key areas. As you receive ratings from other users you establish credibility and gain status as a trusted Galoo user.
Should I rate my Seller or Buyer if I’m unhappy?
If you’re unhappy with a sale, contact the Buyer or Seller to resolve the problem. Ratings are intended to allow you to provide honest, objective feedback that’s helpful to other Galoo users.
How long do I have to leave feedback?
You can rate a Buyer or Seller at any time after closing a sale. We suggest that you post feedback immediately, since ratings are an essential part of the Galoo process.
Where on Galoo do I go to rate another user?
If you opted NOT to rate your Seller or Buyer at the close of your initial sale, log in to your Galoo user profile. Click on the related transaction and post your rating.
Other Questions
I tried to log in but nothing happened – what should I do?
Close your browser window. Open another one and try logging in again. If you still have trouble, click HERE to reach a Galoo Guru.
I received an offer but when I try to accept the offer nothing happens – what’s wrong?
Check to see whether the timeframe for accepting offers has expired. It’s also possible that the Seller has cancelled or deleted their offer. If neither of those applies, click HERE to reach a Galoo Guru.
I haven’t received any offers on my request or listing – should I change my Account settings?
Individual requests and listings are not generally affected by Account settings. Review your criteria for geographic location, price range, etc. Modify your request or listing to appeal to a greater number of Buyers and Sellers – or invite Buyers and Sellers to participate in negotiations with you.
Galoo has the answers that help you save and negotiate your way to great deals!
Below you'll find the most Frequently Asked Questions by users of Galoo listed in order by topic. Click on a topic to jump to that category. We're sure you'll find the answers you need quickly and effortlessly.Still need help? Let a Galoo Guru help you! Click HERE to contact us. General Questions
What can Galoo do for me?
At Galoo it’s all about you – and the things that make you go “Oooh!” We match Buyers and Sellers in a worldwide marketplace that lets you make great deals on all kinds of products and services. Click HERE to browse the Galoo database.
How do I set up a Galoo account?
Want to start saving or receive buyers? Click HERE to set up a Galoo account then to buy fill out the Galoo buy section or do you want to list products and services? Fill out the Galoo sell section. Or you can fill out both and be able to buy and sell.
What will a registered user account cost me?
Registration is HERE and easy with our safe, secure and reliable servers. Set up your account in less than 1 minute. Your information remains confidential until you’re ready to make a deal.
How much does Galoo charge?
If you want to buy, there is no charge to you. If you want to sell, Galoo’s charges a small commission fee upon completion of the transaction
How does “invite a friend” or “invite a seller” work?
When you are making a deal, you want the best deal. The more you buy, the more a Seller is likely to lower his price. SO invite your friends to buy with you. Each person will be charged separately, so you do not have any responsibility. Our social friend page let’s you discuss with your friends. OR Maybe you want to include a certain Seller or a merchant in the deal. You would like to give them an opportunity to see what you are requesting, just enter the sellers email address and telephone number, and Galoo will do the rest.
What is phone verification and why do I need it?
To ensure your safety and to eliminate fraud, we’ve implemented an automated telephone verification system. The telephone verification system is optional. It tells people buyers and sellers that you are legitimate. The cost is just one euro. Add telephone verification to your account Telephone Verification is the easiest and most powerful way to stop online fraud. Telephone Verification verifies users in real-time using their phone—the simplest and most widely deployed technology available. Verifying a user's telephone number takes only a few seconds: User enters their telephone number on a website TeleSign immediately sends an automated voice call or SMS to the user with a one-time PIN code User enters this one-time PIN code onto the website User is verified Traditional methods of verifying online users, such as CAPTCHA and email verification, are no longer effective at stopping spammers and fraudsters. The challenge for today’s global websites is to successfully block fraud while minimizing friction for legitimate users.
IS SMS Verification different from Telephone Verification?
Verification voice calls and SMS work in essentially the same way — you want to verify a user, so we send a temporary PIN code to the user’s phone to authenticate them. The main difference between the technologies are: SMS messages can only be delivered to mobile phones; voice calls can be delivered to all phone types. Both voice and SMS messages can be sent to any country in any language. Historically, when given the option, about 40 percent of users choose to receive their PIN code via SMS (with the other 60 percent electing to receive a voice call.) We can deliver text messages to any country in the world and in any language. Messages containing non-Latin characters (Greek, Japanese, Russian, etc.) will be converted to Unicode before being sent.
Can I browse the Galoo database without a Buyer or Seller account?
Search Galoo ‘til your heart’s content – with or without a Galoo account to see price comparison on products and services. To make a deal or connect with other users, you will have to set up an account.
Once I’ve set up an account, can I change my username?
Change your Galoo username and password as often as you like. Simply log in to your account and change your user preferences or settings.
My account is suspended or closed – what happened?
Galoo only suspends or closes accounts for which we detect unusual activity. Click HERE to contact a Galoo Guru and we’ll help you troubleshoot the problem
Can I cancel my Galoo.com account at any time?
With the freedom to buy, sell, barter and save your way to great deals we also give you the freedom to cancel your account at any time. While we’d miss you, all you need to do is log in to your account and change your user preferences or settings
How long do I have to accept offers from Sellers?
As a Galoo Buyer, you decide how long you’d like to receive offers from Galoo Sellers which match your requests (ex: an hour, a day or a week). Post a request and relax as we connect you with Sellers offering the lowest and best prices anywhere.
How much should I offer to pay for an item or service?
Galoo Sellers list their products and services at low, low prices. If that’s not good enough, invite Sellers to “Beat the Advertised Price” and negotiate your own deal. While we don’t guarantee matching offers, we guarantee you’ll have fun getting everything you want and the need at lower than average prices.
Can I accept offers from more than one Seller at a time?
You can accept as many offers as you like. You can also invite Sellers to respond to your request for a great deal. You can even invite your favorite merchants from outside of Galoo to get in on the action by registering and responding to your requests.
What products & services can I buy in the Galoo marketplace?
At Galoo.com if you can imagine it you can purchase it! Our Sellers come from all corners of the globe and take pride in posting products and services it’s hard to find elsewhere.
I refused an offer but now I want to accept it. Will Galoo let me do that?
We suggest that you log in to your Galoo account. Initiate a discussion with the Seller who made you that offer. Ask if they’re willing to negotiate a deal based on their previous offer.
What if I don’t want to do business with the Seller offering the lowest price?
Galoo.com brings Buyers and Sellers together to help you both make great deals. The Seller offering the lowest price always gets the deal. Manage incoming offers by customizing your requests so that only Sellers who meet your requirements for user rating, geographic location, etc., can post offers.
How are Galoo’s “Buy Now” & “Beat the Advertised Price” features different from one another?
The “Buy Now” feature at Galoo lets you buy anything you want at already low, low advertised prices. Use “Beat the Advertised Price” to create a bidding war and drive prices down even more. This is what we call “reverse buying” – where you set the price and Sellers compete to meet it.
Is there a limit to the number of requests I can post simultaneously?
As a Galoo registered Buyer, you can post as many requests as you like at any time you like.
How can Galoo help me find the product or service I want to buy?
You can search our database for the products and services you want and need at any time of day. Our worldwide network of Sellers lets you find just about anything you want and need. Search by item or service category, geographic location and more. Customizing your search lets you find suppliers quickly. If what you want isn’t listed, invite an outside vendor to join Galoo.com and offer it to you!
How much will I be charged for shipping & handling (S/H)?
Nothing – nada, zip, zero. At Galoo shipping, handling and logistics are the Seller’s responsibility.
Can I invite certain Galoo Sellers to make me an offer?
We encourage you to invite your favorite or other highly rated Sellers to respond to your requests for a great deal. At Galoo that’s how great relationships and great deals are made!
Can I modify a request after offers start coming in?
As long as the period for which you’re accepting offers is still active, you can modify your request. Sellers will receive an alert which notifies them of the changes. We don’t encourage this practice, but we know that sometimes these things happen.
Can I ask Sellers questions before closing the sale?
You should always ask questions of Sellers if you’re unclear or uncertain about their terms (ex: item condition, terms of sale, delivery time, etc.).
Do I need to present coupons to Galoo Sellers?
There are NO coupons to present at Galoo.com – just great products and services at great prices!
How do I cancel or delete my request?
Log in to your account, pull up your request and click “cancel”. We’ll ask you to briefly explain the reason for the change. Sellers will receive an alert which notifies them of the cancellation.
How & when do I pay for my order?
With “Buy Now” at Galoo your payment is processed immediately. With “Beat the Advertised Price”, you pay for your order after the Seller with the lowest price has been identified. Protect your purchasing dollars and privacy by using our third-party escrow service. Other payment methods may be available at check out (see Seller’s terms).
How do I “Save Big, Do Good”?
When you check out, a handy calculator tallies up your savings. You can then donate a portion of those savings to charity. Simply select that charity from a drop-down list of Galoo Charitable Partners. Then choose your donation amount. It’s our way of helping you make the world a better place for everyone! Click HERE to learn more.
What products & services will Galoo let me sell?
At Galoo.com if you can imagine it you can sell it! Our Buyers come from all corners of the globe looking for products and services it’s hard to find elsewhere.
Do I have to list items for sale one-by-one?
Since a variety of Buyers visit Galoo looking for products and services, we ask that you list items one-by-one. Our intuitive drop-down menus and search categories make that easy to do.
How do I submit an offer and how do I price my products &/or services?
Log in to your Galoo Seller account to review matching Buyer requests or search requests by product or service type. Price your goods however you see fit, but keep in mind that during “Beat the Advertised Price” negotiations the Seller with the lowest price wins the sale.
What happens after a Galoo Buyer accepts my offer?
Once a Buyer accepts your offer, we’ll send you their contact information. To protect your products, services and privacy we suggest that you use our third-party escrow service to close the sale – unless you’ve list another payment method in your terms.
Can I fulfill requests from more than one Buyer at a time?
As a Galoo registered Seller, you can fulfill as many Buyer requests as you like at any time you like.
What if I don’t want to do business with a particular Buyer?
Galoo.com brings Buyers and Sellers together to help you both make great deals. Manage incoming requests by customizing your Seller listings so that only Buyers who meet your criteria for user rating, location, etc., can accept your offers.
How long do I have to submit lowest fixed price offers to Buyers?
The deadline for submitting offers varies and is set by the requesting Buyer.
A Buyer refused my initial offer but now wants to accept it. Will Galoo let me do that?
At Galoo you can make a deal any time you want to.
How are Galoo’s “Buy Now” & “Beat the Advertised Price” features different from one another?
The “Buy Now” feature at Galoo lets Buyers purchase goods at your already advertised list price. “Beat the Advertised Price” lets Sellers request goods and services at below list price, with the Seller offering the lowest price winning the sale.
Can I offer to “Beat the Advertised Price” at Galoo & still adhere to Minimum Advertised Price policies?
At Galoo.com you’re free from the constraints of traditional Minimum Advertised Price policies. Sell your goods at whatever price sounds good to you.
Is there a limit to the number of requests I can respond to simultaneously?
As a Galoo registered Seller, you can respond to as many requests as you like at any time you like.
How can Galoo help me sell my products or services to other users?
Buyers worldwide are directed to your product and service listings when they search for what it is you have to offer. List your wares by item or service category, geographic location and more. By customizing your listings, Buyers will find you more quickly. We also let you invite others to join Galoo so they can buy goods and services from you.
How much should I charge for shipping & handling (S/H)?
S/H and other logistics are the sole responsibility of the Seller (you) – not dictated by Galoo.
Can I invite certain Galoo Buyers to visit my listings?
We encourage you to invite your favorite or other highly rated Buyers to view your listings as long as they match the Buyer’s needs. At Galoo that’s how great relationships and great deals are made!
Can I modify an item description once Buyer requests have come in?
As long as the sale is not yet complete, you can modify your item description. Potential Buyers will receive an alert which notifies them of any changes. We don’t encourage this practice, but sometimes these things happen.
Can I ask Buyers questions before closing the sale?
You should always ask questions of Buyers if you’re unclear or uncertain about their terms (ex: item condition, terms of sale, delivery time, etc.).
Should I accept coupons from Galoo Buyers?1
There are NO coupons to process at Galoo.com – just great products and services at great prices! As a Seller, you’re not obligated or encouraged to accept coupons.
How do I cancel or delete listings?
Log in to your account, pull up your listing(s) and click “delete”. We’ll ask you to briefly explain the reason for the change. Interested buyers will receive an alert which notifies them of the cancellation.
How & when will I receive payment?
With “Buy Now” at Galoo payments are processed immediately. With “Beat the Advertised Price”, Buyers are billed for orders after the Seller with the lowest price has been identified. Protect your products, services and privacy by using our third-party escrow service to process payments. Any other payment terms must be clearly outlined in your listings.
How does the Galoo.com third party escrow service work?
Our third party escrow service offers Buyers and Sellers privacy, protection and peace of mind as a platform through which funds are exchanged and sales are processed. It’s recommended that you use this service each time you close a deal at Galoo.
Does Galoo participate in Buyer & Seller disputes?
Galoo only participates in Buyer and Seller disputes when reaching a resolution is otherwise impossible. If you have done all you can to reach a mutually acceptable agreement and are still unhappy, click HERE to contact us.
How much does it cost to use Transpact and how do we pay?
We have a fixed fee for transactions, which is normally split between buyer and seller costing you only £2.99 each for GB Pound transactions and only €3.49 each for Euro transactions. (See Fees & Costs for more details).
Can I pay by credit card?
.No, payment from your bank account acts as your 'virtual handshake' that you agree to the conditions of the transaction. Our service is set up to make immediate payments directly between bank accounts using the convenient, quick and free FPS system for GB Pounds or the SEPA protocol for Euro payments.
As the buyer, do I have to pay the seller and Transpact separately?
No. You make one payment to cover your purchase and the Transpact fee.
I am the seller - why must I pay a fee ?
Your payment of our fee by bank transfer is part of your ‘virtual handshake’ that you agree to the conditions of the transaction you have agreed with the buyer. If the buyer agrees to pay the whole fee, you will indeed pay no fee.
Can Transpact take money out of my bank account ?
No. Only you can take money out of your bank account. When you wish to pay money to Transpact's Client Account, you (and only you) instruct your bank in the same way that you would make any other payment from your bank account.
Does Transpact affect my legal rights in a Transaction ?
Transpact protects you and does not lessen your legal rights in a Transaction. Since Transpact only involves payment for a Transaction, you have every remedy in law after having used Transpact, just as if you had used another payment method. Even if you use the Transpact dispute process to resolve payment of the Transaction amount and your chosen referee makes a binding ruling on who receives payment, you still have every right in law including use of the courts, that you would have had had you used another payment method. If you wish, you and the other party to your Transaction can agree in advance to settle any dispute concerning the Transaction (and not just payment of the Transaction Amount) by using the Transpact dispute process. If you do so, then depending on what you decide in advance, a referee's decision may then be final, although this is outside the scope of Transpact.
Can Transpact be used to pay for online auctions?
Transpact is suitable for any transaction involving payment of money, and so can also be used for payment following online auctions. With its referee system to resolve disputes, Transpact may work out more cost effective .If you are a seller tired of paying payment fees, you can now split the fee with the buyer or even pass it on to the buyer entirely.
How do I know I can trust you with my money?
Transpact is registered with the FSA and Her Majesty's Revenue & Customs (HMRC) and exists in order to protect and safeguard YOUR money, and we have set up safeguards and security systems using securely encrypted web channels and only UK Government guaranteed bank accounts. Because Transpact is a completely new payment system, we have had to wait for new regulatory standards to satisfy it commencing on 1 November 2009 - The Payment Services Regulations 2009 - we are actually setting new standards in payment protection.
From which countries can I use Transpact ?
You can use Transpact if you have a bank account in any EU country. If you don't have a bank account in the EU, but have a bank account in Argentina, Australia, Brazil, Canada, Hong Kong, Japan, Mexico, New Zealand, Norway, Singapore, Switzerland or the United States then you can use Transpact, although surcharges may apply - please contact Transpact to be notified of these surcharges on a case by case basis.
In which currencies can I use Transpact ?
You can use Transpact in GB Pounds, Euros, US Dollars, Hong Kong Dollars, Canadian Dollars or Australian Dollars. Our standard transactions take place in Euros and GB Pounds and US Dollars. For transaction which are denominated neither in other currencies, surcharges apply - please contact Transpact to be notified of these surcharges on a case by case basis.
I am not a UK / EU citizen. Am I protected ?
The UK and EU laws and regulations which govern our services do not only protect UK and EU citizens. So although you may not be protected by your local laws since we are outside their juristiction, you should be protected by UK and EU law. See the Financial Ombusdman and the FSCS websites, for example, for details of how you can use these services to ensure that you are protected.
Why are US Dollar transactions so much more expensive than Euro and Pound transactions ?
Both the EU and the UK have modern banking payment systems that allow money to be transferred between bank accounts almost immediately, at little or no cost. The US has a banking system that seems more reminiscent of the 1890's and telegraph operation than the 2010's and the internet. Unlike the EU and the UK, there is currently no easy way of sending US dollars irrevocably between two bank accounts at little cost, even in the internet age. Hopefully, one day soon the US can get its house in order, and charges can be brought down to EU and UK levels. Please note that Transpact's USD charges include the cost of our wiring money anywhere (legal) in the world.
What is FPS ?
FPS stands for the Faster Payment Service, a new service introduced in June 2008 by most UK banks to speed up internet and telephone banking payments. Payments under £10,000 between two FPS accounts happen within a few seconds to a few hours, and the money arrives fully cleared in the receiving bank account, allowing you to withdraw it immediately.
How long will it take to receive the money, once payment is agreed?
For GB Pounds - As long as your bank account is FPS enabled, you should normally receive the money within minutes of the other party (or the referee) authorizing payment to you through Transpact. There is a limit for FPS payments of a maximum amount of £10,000 per day, so if your payment is for more than £10,000 you have the option of either spreading payment over a number of days (first payment normally to arrive within minutes as above) or making special arrangement for a same day transfer (fee applies). For Euros - We pay using the SEPA payment protocol, which dictates that the money arrives cleared in your bank account within one to three business days (reducing to just one day from end 2011). There is a maximum outgoing amount of EUR 50,000 per SEPA payment per day. Other currencies use wire transfer to send money, and rely on its timescales.
For what transactions can I use Transpact?
You can use Transpact for any transaction that involves payment of money. There are a multitude of uses, and we expect new services to spring up on the internet which were not possible before Transpact.
Can I increase the Transaction Amount for a Transaction already underway on Transpact ?
Yes, as long as the transaction terms you have set and agreed make sense and give direction how to treat the additional transaction amount (otherwise you may find you have money orphaned in Transpact, with the referee having no direction who to transmit this additional money to and both sides claiming it). If the transaction terms do not satisfactorily allow for additional money to be added, then don't worry, just create a new transaction, and in the new transaction terms make it clear that this new transaction relates to and is connected to the first transaction.
Are the conditions I agree with the other party on Transpact important ?
Yes, the conditions are crucial. These determine whether or not payment should be made and to whom, and will guide the referee’s decision should a dispute arise. So every word of the conditions is important and, since words are sometimes open to different interpretations, you will need to word the conditions carefully so that the referee is clear what has been agreed. You will find recommended conditions on our site which have been drafted by our lawyers for some types of transactions.
I am using Transpact to pay for a transaction. Can I be scammed ?
If your conditions state or imply that payment will be made to the other party on a certain event and that event occurs, then payment will be made. So, for example, if you agree to buy worthless or low value shares for a high price, and agree to place payment in Transpact until you receive a share certificate, then you are quite capable of receiving a worthless share certificate at very high cost. In such a case, if you chose the Transpact consumer protection clause option, you may possibly still be protected before you authorise payment to the other party at the end of the Transpact process. But once you authorise payment and the money is paid, then Transpact offers no further protection. So ensure that your conditions protect you in all eventualities, and the conditions do not force you to release payment until your safety has been assured.
The other party insists I use their nominated referee. Should I use them?
If you are uncomfortable with the choice of referee, do not go ahead. Should you come to a dispute, the nominated referee has to act fairly and impartially according to the Arbitration Act 1996. If you felt that the referee had not acted fairly, the onus would be on you to prove that the referee had in fact not acted impartially within reasonable bounds and you might find this very difficult. So you should only enter a transaction on Transpact if you have satisfied yourself that the referee chosen by the other party will conduct any necessary arbitration fairly and evenly and without bias.
What about Returns, Refunds and Exchanges?
Returns, refunds and exchanges are NOT guaranteed at Galoo. Read listing descriptions carefully before making any purchase. If you have questions, contact the Seller whose terms of sale must be outlined in each listing and/or in the Seller’s profile. It is useful to review prior Buyer and Seller ratings at Galoo before you agree to do business.
When is it appropriate to file a complaint against another Galoo user?
If the Buyer or Seller you’re doing business with does NOT respond to questions or complaints within a 48 hour period, click HERE to contact us. We’ll do our best to contact them and get clarification.
Can other Galoo users see my contact information?
Until you’re truly ready to make a deal your contact information remains confidential. This allows you to screen offers, review Buyer and Seller ratings and make informed decisions in complete privacy. Once you’re ready to make a purchase or close a sale, we put you in contact with your Buyer or Seller of choice.
Should I share my personal information with other Galoo users?
We do NOT encourage Galoo users to post personal or other identifying information in their Buyer or Seller profiles. By exchanging your contact information only at critical junctures in a negotiation or sale, we protect you from unwanted, unsolicited and unsuitable Buyer and Seller pairings.
What kind of information should I provide during negotiations?
Whether you’re searching for products or services or posting them in our database, only provide information relevant to the sale. This can include geographic location, thorough descriptions of your needs or sale items, terms of sale and the “Buy Now” list price or your “Beat the Advertised Price” offer.
How does rating other Galoo users benefit me?
Ratings offer a glimpse at the person you plan to do business with. At Galoo we want you to make informed decisions while you browse and shop our worldwide marketplace. Ratings help you do that.
Is the rating process easy?
The Galoo rating process is simple and seamless. At the end of each sale, you can instantly rate your Buyer or Seller in key areas. As you receive ratings from other users you establish credibility and gain status as a trusted Galoo user.
Should I rate my Seller or Buyer if I’m unhappy?
If you’re unhappy with a sale, contact the Buyer or Seller to resolve the problem. Ratings are intended to allow you to provide honest, objective feedback that’s helpful to other Galoo users.
How long do I have to leave feedback?
You can rate a Buyer or Seller at any time after closing a sale. We suggest that you post feedback immediately, since ratings are an essential part of the Galoo process.
Where on Galoo do I go to rate another user?
If you opted NOT to rate your Seller or Buyer at the close of your initial sale, log in to your Galoo user profile. Click on the related transaction and post your rating.
I tried to log in but nothing happened – what should I do?
Close your browser window. Open another one and try logging in again. If you still have trouble, click HERE to reach a Galoo Guru.
I received an offer but when I try to accept the offer nothing happens – what’s wrong?
Check to see whether the timeframe for accepting offers has expired. It’s also possible that the Seller has cancelled or deleted their offer. If neither of those applies, click HERE to reach a Galoo Guru.
I haven’t received any offers on my request or listing – should I change my Account settings?
Individual requests and listings are not generally affected by Account settings. Review your criteria for geographic location, price range, etc. Modify your request or listing to appeal to a greater number of Buyers and Sellers – or invite Buyers and Sellers to participate in negotiations with you.
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